EVENTS

Home
SPEAKERS
PROGRAMME
REGISTRATION
HOTEL
TRAVEL
SPONSORS
MSPA-AP 14th Annual Conference 2018

MSPA-AP 14th Annual Conference 2018

 
MSPA ASIA-PACIFIC 14th ANNUAL CONFERENCE - DUBAI, UAE
 
FIVE PALMS JUMEIRAH, Dubai
 
13 - 15 NOVEMBER 2018
 
 
 
 

 

The theme for the conference 2018 is “NEW HORIZONS WITHIN MYSTERY SHOPPING & BEYOND”. 

MSPA-AP 14th Annual Conference 13-15 November will be one and a half days packed with outstanding presentations which will focus on topics related to our industry from speakers that are either mystery shopping professionals, a client that uses mystery shopping and from speakers that are from relevant industries that can directly impact and benefit our industry.

You and your business will benefit from in-depth, specific, take-home strategies shared by all the speakers and will tackle the theme perfectly

An excellent line up of speakers has been secured – we present you a short glimpse here: 

KEYNOTE SPEAKER - ANGELO KEHAYAS -  Angelo is a Public and Key Note Speaker, a Business, Executive and Leadership Coach.  He will talk about “Personality Plus” one of his very popular presentation on various Personality Types.

RAJA SOWAN - Regional Managing Director, MEA at Arc Worldwide. Senior executive with more than 30 years’ experience in marketing and communications in the Middle East region. He is a Strategic thinker with a well-rounded experience across communication and marketing competencies. With his diverse communication competence experience he will talk about Shopper Marketing under traditional advertising, digital, one-to-one marketing and retail marketing.

NADINE SAMRA: VP Digital Business MENA and Africa for Zee entertainment. Digital tranformation is impacting all industries including retail and Mystery Shopping through e-commerce. She will speak about Digital Transformation for Mystery Shopping : "A fruit for thought".

NANCY NOUAIMEH - Asst. Vice President - Quality, Safety & Performance Excellence Abela & Co LLC, UAE. She brings in the client perspective- .Mystery Shopper program- a boost through Culture Excellence"  This presentation will bring the unique integration of Quality and Excellence. Concepts with MS programs and enhanced customer experience.

LAXMAN MURUGAPPAN – a CX Consultant from India. Laxman presents Customer-Centric Principles to deliver Magical Moments in every day routine using LEGO SERIOUS PLAY, Tric-Trac-Troe™ Board Games & Flash Cards - It is directly relevant to delivering Customer Experience & thus related to mystery shopping industry, as it will help identify how to go about working on observations & outputs of Mystery Shopping exercise, in a business as usual mode.  

YAZEN AL TAMIMI – CEO of Zain Cash. His presentation – “Mystery Shopping in A War Zone” will enlighten us about the relevance of Digital Banking in today’s world. This will be made even more intersting using relevant case studies. 

KEIRA MACKENZIE SMITH will host the Group Disucssion. Keira will lead a workshop-style discussion debating new ways of working - With clients, with shoppers, and within our project teams. 

IVAN GRADEV - Business Services Lead , Shopmetrics Europe Ltd .Ivan will talk abou the hot topic of GDPR and its global reach- how does GDPR affect companies outside of the EU. 

IMPORTANT DATES AND TIMINGS TO PLAN YOUR TRAVELS AND MAKE THE MOST OF YOUR VISIT TO DUBAI:

  • Welcome Reception – 19:00 - 21:30 - Tuesday 13th November 2018 - The Beach, Five Palms, Jumeirah, Dubai
  • Conference Day 1 – 09:00 - 17:00 - Wednesday 14th November 2018 - Elevate Meeting Room 2&3, Five Palms, Jumeirah, Dubai.
  • GALA Dinner – 19:00 - 22:30 - Wednesday 14th November 2018 - (OPTIONAL) Meat Co Ltd, Shop #148, Souk Madinat, Jumeirah , Dubai
  • Conference Day 2 – 10:00 - 14:00 - Thursday 15th November 2018 -  Elevate Meeting Room 2&3, Five Palms, Jumeirah, Dubai.
  • Desert Safari - Thursday 15th November 2018 15:00-22:00 ( OPTIONAL)

Please click here to download the MSPA-AP Conference Registration Form and send to Anu Mehta mspa-ap@mysteryshop.org to secure your seat at the MSPA-AP 14th Annual Conference.

Click here to view the attendee list registered as at 20 October 2018 for the MSPA-AP 14th Annual Conference Dubai 13-15 November 2018. 

 

The MSPA AP 14th Annual conference will be held at the FIVE Palms Jumeirah, Dubai.

A destination to spark the imagination, FIVE Palm Jumeirah is a stunning beachside hotel situated in prime position on the trunk of the iconic Palm Jumeirah. The hotel is strategically located to provide easy access to Dubai’s business districts, as well as the city’s key tourist and entertainment attractions. FIVE Palm Jumeirah is also easily accessible from Dubai’s airports – Dubai International Airport (DXB) and Al Maktoum International Airport (DWC), both just 30 minutes drive from the Palm.

With everything our delegates could wish for within easy reach, FIVE Palm Jumeirah is the ideal destination for business and leisure.

MSPA-AP has secured special rates for the conference delegates. To book your room at special MSPA rates please click here to download the booking form and email to FPJD.Reservations@fivehotelsandresorts.com or nekyra.rogers@fivehotelsandresorts.com

Please note that rooms are limited, and special rates are valid till 15 October 2018.

it is advised to secure your roooms at the earliest.

Dubai is well connected to all major aviation hubs in the world.  Please book your flights early.

The conference is an excellent platform to showcase your products and services… As a sponsor of the MSPA Asia Pacific conference in Dubai you receive an unique opportunity to demonstrate your dedication to improving customer service levels and to show your support and engagement in the Mystery Shopping industry. 

THANK YOU TO OUR SPONSORS for the MSPA AP 14th Annual conference 2018 - DUBAI:

PLATINUM SPONSORS : GWR CONSULTING UAE 

SOFTWARE BUSINESS PARTNERS RESEARCHMETRICS USA 

GOLD SPONSOR -PREMIER MARKETING MANAGEMENT UAE 

Contact Anu Mehta mspa-ap@mysteryshop.org for more information and to reserve your seat at this event.