A World First: MSPA-AP Delivers Operational Excellence in Mystery Shopping

February 26, 2026

A World First: MSPA-AP Delivers Operational Excellence in Mystery Shopping to the UAE Federal Ministry of Interior Landmark training marks historic milestone as MSPA-AP brings industry best practices to a government entity for the first time In a milestone that will be written into the history of the mystery shopping industry, MSPA-AP has successfully delivered its Operational Excellence in Mystery Shopping workshop to the Customer Experience Department of the UAE Federal Ministry of Interior — the first time this training has ever been conducted for a public sector entity anywhere in the world. Read more