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ABOUT US
BOARD OF DIRECTORS

Selim Saad
Selim is the Regional Director, Levant and North Africa at REACH (Research and Consulting House). Read more

Zaheer Ghani
Zaheer Ghani, is Director at Shaw Hotels & Consultancy Services Pvt Ltd. He is the 4th generation in the family to have entered the family business/company and is a actively involved and heading business development and marketing activities, as well as developing new markets across the globe. Read more

Jim Chong
Jim Chong , Founder and CEO of Cardas Research & Consulting Group. Read more

M Saidul Haq
Mr. M Saidul Haq is a certified management consultant (CMC) from Australia and undertook hundreds of research and studies on various business, social and development issues during last over 35 years in Bangladesh and other countries of the region including Bhutan, India, Nepal, Sri Lanka, Maldives, Pakistan, Afghanistan and Myanmar. Read more

Nabil Rizkallah
Nabil is the Founder and CEO of GWR Consulting, a customer experience management & quality control company in Middle East and North Africa. Read more

John Jelbart
John Jelbart is the Business Manager He has been involved in retail management as an employee, a business owner, and a franchisee for around 30 years. Read more

Zolzaya Baatarkhuu
Zolzaya is a Co-founder and chief operating officer of Erdmiin Argamj LLC, the first Mongolian mystery shopping professional company. Zolzaya is a Co-founder and chief operating officer of Erdmiin Argamj LLC, the first Mongolian mystery shopping professional company. Read more
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Aftab Anwar
Aftab Anwar founded the Asia Pacific chapter in 2004 and has since been actively involved in the growth of this chapter. He is the Advisor to the MSPA AP Board. Read more

Nabil Rizkallah
Nabil Rizkallah has been appointed as the Governor of MSPA Asia Pacific. Read more

With over 25 years of market research expertise, data analysis and consultancy, Selim Saad is the Regional Director for the Levant and North Africa at REACH (Research and Consulting House).
He has managed and directed research operations in more than 20 countries in the Middle East and North Africa dealing with local and multinational firms.
He is a specialist in MS, consumer behaviour and attitude, brand equity, opinion polling and socio political surveys. He is also a trainer and mentor for CSR programs and social entrepreneurship

Zaheer Ghani
Along with Shaw Hotels, Zaheer is actively involved in Sales & Marketing of ShawMan Software Pvt Ltd. one of India’s leading Hospitality Software Companies and Bonasera Hotels Pvt Ltd. (Resort) which are family owned businesses.
Apart from work, playing basketball is a passion. Have represented the state of Maharashtra, India at the National Level. He still continue to play at competitive club level and play for the best club in Mumbai.

Jim Chong
Jim's involvement in Mystery Shopping started in 2005 and joined MSPA in 2007. Jim was invited to the MSPA-AP board in 2009 and has been actively involved in promoting Mystery Shopping and best practice in the Southeast Asia countries. He is also an active member of ESOMAR, a founding member of Marketing Research Society of Malaysia, and an Industry Advisor for the Faculty of Science in Statistical Computing and Operation Research - University Tunku Abdul Rahman in Malaysia.
Jim began his career in market research with a regional market research agency in Malaysia. Prior to establishing Cardas Research in 2001, Jim was working with an international manufacturing and retail company in charge of market research, corporate planning, and retail planning and development for the Malaysia and Singapore market.

M Saidul Haq
Mr. Haq advises senior management on corporate strategy and planning; investment feasibility studies; regional economic development; market assessment; organizational reviews; project planning and implementation; and assists at board level with facilitation, pricing and negotiation. A graduate in business administration (MBA) from Dhaka University of Bangladesh, Mr. Haq is the founder and President/CEO of SRG Bangladesh Limited (SRGB), a leading multi-sector and full-service research and management consulting firm of Bangladesh.
A Fellow (FIMC) of the Institute of Management Consultants Bangladesh (IMCB), Mr. Haq also is a Fellow (FCIM) of The Chartered Institute of Marketing (CIM) of UK, the top marketing professionals’ organization of the world.
Mr. Haq is actively involved with many professional, business, socio-cultural organizations and societies of Bangladesh and abroad. He is the former Chairman of the Global Advisory Council/Board of the Mystery Shopping Professionals Association (MSPA) and past President of MSPA Asia-Pacific. He was a Trustee of the International Council of Management Consulting Institutes (ICMCI) and Founder/past President of the Institute of Management Consultants Bangladesh (IMCB). Mr. Haq is the National Representative of WAPOR (World Association of Public Opinion Research) and a Founding Council Member of WAPOR Asia.
Mr. Haq is the Founding Chairman of Solmaid Community School Foundation, a charitable organization providing support to the street children for primary education and skill development. He is also the Founding Secretary General of Nurjahan-Salam Foundation, a charitable organization providing support to the rural Poor for self-sustaining and income generating activities.

Nabil Rizkallah
Nabil is the Founder and CEO of GWR Consulting, a customer experience management & quality control company established in 2005. He has led many customer experience strategic initiatives that have had positive impact on many business sectors. Nabil was formally trained in social and behavioral sciences at the Amercain University of Beirut. He has attended multiple executive educational programs at Insead and Leicester University. By engaging and motivating his team, GWR has rapidly expanded to cover every country in the Middle East and North Africa

John Jelbart
John Jelbart is the Business Manager He has been involved in retail management as an employee, a business owner, and a franchisee for around 30 years. His interests are books, movies, and music, he loves walking and swimming year-round in the surf.
He believes he can contribute to the MSPA with a perspective driven by a vision of the changes that the industry will face over the next few years. It is important to acknowledge that along with the disruption that is happening as a result of the Covid19 Pandemic, there is also a revolution in technology that is driving a strong need for executive teams to find ways to measure and improve their company’s CX. This is both a tremendous opportunity and a real risk to our industry. He is prepared to innovate and find a niche in this new landscape of change.

Zolzaya Baatarkhuu
Zolzaya is a Co-founder and chief operating officer of Erdmiin Argamj LLC, the first Mongolian mystery shopping professional company. Besides studying business administration in Vienna, Austria, she also has experienced joy in the service industry, which led her curiosity to mystery shopping. As a Board Member, she wants to contribute to the development of the mystery shopping industry in the long run.
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Aftab Anwar
Aftab has more than 20 years of Mystery Shopping experience in the Asian Region, his contribution to the industry is well recognized.
He is also a member of the MSPA Global Board and the only Member who has served on European, Asia Pacific and Global Boards of MSPA. He is the guiding force for the Professional Development Committee of MSPA-AP.
Aftab has successfully conducted a number of workshops in China, Malaysia, India ,Australia, Indonesia , Lebanon,and Mongolia in the recent past.

Nabil Rizkallah
Nabil is the Founder and CEO of GWR Consulting, a customer experience management & quality control company established in 2005. He has led many customer experience strategic initiatives that have had positive impact on many business sectors. Nabil was formally trained in social and behavioral sciences at the Amercain University of Beirut. He has attended multiple executive educational programs at Insead and Leicester University. By engaging and motivating his team, GWR has rapidly expanded to cover every country in the Middle East and North Africa.