Jim's  involvement in Mystery Shopping started in 2005 and joined MSPA in 2007.  Jim was invited to the MSPA-AP board in 2009 and has been actively involved in promoting Mystery Shopping and best practice in the Southeast Asia countries.  He is also an active member of ESOMAR, a founding member of Marketing Research Society of Malaysia, and an Industry Advisor for the Faculty of Science in Statistical Computing and Operation Research - University Tunku Abdul Rahman in Malaysia.

Jim began his career in market research with a regional market research agency in Malaysia.  Prior to establishing Cardas Research in 2001, Jim was working with an international manufacturing and retail company in charge of market research, corporate planning, and retail planning and development for the Malaysia and Singapore market.

Aviraj Puri is a Quality & Business Excellence expert and experienced trainer with 7+ years of diversified experience in managing and leading major initiatives in the field of quality management, business excellence, performance management, transformation projects and service improvement in various industries. Leader of multiple projects under different business disciplines in alignment with regional and global best practices.

Results driven with progressive experience in coordinating operational programs in support of organizational strategic objectives; proficient in managing overall functional areas. Persuasive communicator and relationship builder, leads by example and establishes a professional work environment based on respect and handled a wide range of functions using a combination of creative, organizational, and writing skills. Strong believer of Work Life Balance and Time Management to accomplish assigned tasks in stipulated time

Aftab has more than 15 years of Mystery Shopping experience in the Asian Region, his contribution to the industry is well recognized. 

He is also a member of the MSPA Global Advisory Board and the only Member who has served on European, Asia Pacific and Global Boards of MSPA. Presently he is the Director of Professional Development of MSPA-AP.

Aftab has successfully conducted a number of workshops in China, Malaysia, India and Australia in the recent past.

He advises senior management on corporate strategy and planning, investment feasibility studies, regional economic development, market assessment, organizational reviews, project planning and implementation and assists at board level with facilitation, pricing and negotiation.

A leading consultant of Bangladesh, Mr Haq has undertaken a large number of research and studies on business, social and development issues on diverse fields during last about 35 years for various international organizations, including UN organizations, World Bank group, Asian Development Bank (ADB), European Union (EU), USAID, DFID and many international NGOs and multi-national business enterprises in Bangladesh and other countries of the World.

Mr Haq is the founder and President/CEO of SRG Bangladesh Limited (SRGB), a leading multi-sector and full-service research and management consulting firm based in Dhaka providing services in Bangladesh, Bhutan, Nepal, Sri Lanka, Maldives, India, Pakistan, Myanmar, etc.  

A Fellow (FIMC) of the Institute of Management Consultants Bangladesh (IMCB), Mr Haq also is a Fellow (FCIM) of The Chartered Institute of Marketing (CIM) of UK, the top marketing professionals’ organization of the world. He graduated (MBA) from the Institute of Business Administration of Dhaka University in 1982.

Mr Haq is actively involved with many professional, business and socio-cultural organizations and societies of Bangladesh and abroad. He is the immediate past Chairman of the Global Advisory Council of Mystery Shopping Providers Association (MSPA) and past President of MSPA Asia-Pacific. He is also a Trustee of the International Council of Management Consulting Institutes (ICMCI) and Founder and past President of the Institute of Management Consultants Bangladesh (IMCB). Mr Haq also is a Founding Council Member of WAPOR Asia.

Mr Haq also is the Founder & Chairman of Solmaid Community School Foundation, a charitable organization providing support to the street children for primary education and skill development. He is also the Founder/Secretary General of Nurjahan-Salam Foundation, a charitable organization providing support to the rural Poor for self-sustaining and income generating activities.

Bruce started his career in Mystery Shopping Company since 2009. After years of involvement, he has developed extensive experience of project management, solving complex problems, establishing team structure.

His personal philosophy has always been to nip problems in the bud, this is because I fully understand the way small, localized issues can quickly manifest into global, board-level issues. He is highly enthusiastic and ambitious as working for MSPA-AP that shares the same idea of making mystery shopping more standardized and sustain in the long run

Nabil is the Founder and CEO of GWR Consulting, a customer experience management & quality control company established in 2005. He has led many customer experience strategic initiatives that have had positive impact on many business sectors. Nabil was formally trained in social and behavioral sciences at the Amercain University of Beirut. He has  attended multiple executive educational programs at Insead and Leicester University. By engaging and motivating his team, GWR has rapidly expanded to cover every country in the Middle East and North Africa

With over 25 years of market research expertise, data analysis and consultancy, Selim Saad is the Regional Director for the  Levant and North Africa at REACH (Research and Consulting House). 

He has managed and directed research operations in more than 20 countries in the Middle East and North Africa dealing with local and multinational firms.

He is a specialist in MS, consumer behaviour and attitude, brand equity, opinion polling and socio political surveys. He is also a trainer and mentor for CSR programs and social entrepreneurship

Mr Tan holds a MBA (Finance) from University of HULL, UK and was a member of The Chartered Institute of Management Accountants, UK

During his 35 years of working experience, Mr Tan was involved in various industries including Finance, Semiconductors, Trading and Manufacturing.  He presently holds a senior management position with a multi-national corporation.

Mr Tan is also an active member of Friends-In-Charity, a charity group formed by like-minded individuals to help out those needy/elderly folks in society.