Three-part professional development series exploring technology, AI, and the future of mystery shopping and CX measurement.

Hosted by the MSPA-AP Professional Development Committee.

Live sessions are available exclusively for the MSPA community.

A Tech Drive Series has been initiated in 3-part sessions of 40-50 minutes each with Tech leaders as the guest speakers.

The first session of the MSPA-AP Tech Deep Dive Series: Exploring the Future of Technology, AI, and Mystery Shopping was broadcast on 2nd July 2026, with Tech Leader Emil in conversation with Keira, Steven, and Nabil. The content was very interesting; it was well attended with 44-plus registrations.

Upcoming sessions in this series are to be held with some famous Tech Leaders. Each will share their perspective and views.

Look out for further details.