MSPA-AP 19th Annual Conference 2024
Experience the Magic of Hong Kong at the MSPA Asia Pacific 19th Annual Conference 2024!! 🌟
Mark your calendars 18-20 November 2024, as we bring excitement to the vibrant city of Hong Kong!
Join us in Hong Kong for the MSPA Asia Pacific 19th Annual Conference, where inspiration meets opportunity in one of the world's most electrifying destinations! ✨
MEET THE HOSTS OF THE MSPA AP 19th ANNUAL CONFERENCE
Steven Di Pietro, Founder and Executive Director of Service Integrity Mystery Shopping Australia,
Steven will host the MSPA AP 19th Annual Conference 2024 in Hong Kong! Having him host this year's event promises to make it truly exceptional.
Sourabh Narsaria, Founder & CEO - Floorwalk, India. Co-host of the conference.
Join us in Hong Kong for a dynamic gathering of industry experts, as we explore the future of mystery shopping and customer service innovation.
MEET OUR SPEAKERS:
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Keynote Presentation:
Dr. Ada Lo Associate Professor at the School of Hotel and Tourism Management -Hong Kong Polytechnic University
Topic: "Redefining Customer Experience: Trends and Opportunities for the Future of Mystery Shopping"
Michelle Pascoe - CEO and Founder -Optimum Operating Procedures and Services Pty Ltd (OOPS), Australia
Topic: Tomorrow’s Market – Future Proofing Your Business Through Diverse Customer Connections.
Panel Discussion hosted by Michelle Pascoe:
Topic: Building Together Intergenerational Approaches to Thriving Business.
Panel Discussion
Hosted by Keira Mackenzie-Smith - Managing Director – Learning Curve , Hong Kong
Topic : -Asia Perspectives: Adapting Mystery Shopping to our Diverse Regional Markets
Lucas Peng – CEO& Founder, Peak Hospitality Solutions -Hong Kong
Topic: Leveraging Mystery Shopping During Labor Shortages: Strategic Insights for Service Excellence.
Interactive session hosted by:
Steven Di Pietro, Founder and Executive Director of Service Integrity Mystery Shopping Austr
TOPIC: Mystery Spotlight: Industry Voices Uncovered
Nisarg H Acharya – Vice President, Growth Strategy – EC-Council
TOPIC: Cyber Threat Landscape in Mystery Shopping - Evolving risks
Davis Wu - Chairman & Founder - United Research China Ltd. (URC)
Topic: Insights and Innovations in Mystery Shopping and Experience Research.
MSPA AP 19th Annual Conference 2024 will be held from November 18th to 20th in the vibrant city of Hong Kong.
This year's theme is "Global Perspectives: Adapting Mystery Shopping to Diverse Markets."
Key Details:
📅 Dates:18 – 20 November 2024
🏨 Venue: New World Millennium Hong Kong Hotel, Tsim Sha Tsui
EVENT HIGHLIGHTS
📍 18th November 2024 – Welcome Reception
Kick off the conference at the ICON Hotel’s 28th-floor lounge, offering breathtaking views of Hong Kong's skyline and harbour. It is a perfect opportunity to network and connect in an unforgettable setting,
🎤 19th & 20th November 2024 – Engaging Sessions & Discussions
Prepare for two days packed with **inspiring speaker sessions**, **interactive panels**, and **real-world case studies** led by global experts in mystery shopping and customer experience.
🍽️ 19th November 2024 – Gala Dinner
Gala Dinner at Yucca de Lac on The Peak, Hong Kong’s tallest hill, offering unparalleled city and harbour views. Enjoy a traditional Chinese banquet in one of the city's most iconic locations.
(*Optional event—register in advance!*)
👻 20th November 2024 – Exclusive Walking Tour: "What Do Ghosts Eat?"
Explore Hong Kong's mysteries on a 2.5-hour tour endorsed by the Hong Kong Tourism Board. Discover the hidden stories of Wan Chai, while enjoying a one-of-a-kind culinary and cultural experience.
MSPA AP cordially invites you and your team members to register for this significant event..
Please complete the registration form and send it to Anu Mehta at mspa-ap@mysteryshop.org payment links will be provided upon receipt of your registration forms. Please note that your registration will be confirmed only after payment is completed.
The NEW WORLD MILLENIUM HONG KONG HOTEL is the official hotel for the conference. MSPA AP Has negotiated a special rate for delegates.
Click here and book your room now!
HONG KONG Is a major hub, there are direct flights from across the world
Book your flights and check visa requirements from your country.
THANK YOU TO THE SPONSORS OF MSPA AP 19th ANNUAL CONFERENCE 2024:
CHECKERS SOFTWARE SYSTEMS LIMITED
The Professional Platform For Mystery Shopping Providers & CX/VoC Researchers
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- Promote new technology or services that your company offers, opening doors to potential partnerships and collaborations.
CLICK HERE TO DOWNLOAD THE SPONSORSHIP OPPORTUNITY FORM and send to Anu Mehta mspa-ap@mysteryshop.org
We are confident that your participation will not only benefit your company but also contribute to the overall success and dynamism of the conference.