Our member companies work with their clients to establish mechanisms to measure and improve levels of service.  The acceptance, performance and reputation of mystery shopping services provided by member companies are improved and stimulated with MSPA Membership.

The Primary Goals and MISSION of the MSPA are therefore to:

  1. Establish professional standards and ethics for the industry
  2. Educate providers, clients, and shoppers to improve quality of service
  3. Improve the image of the industry through public relations and conduct.
  4. Promote members to other industry associations and prospective clients

CLICK here for a copy of the latest  MSPA Asia Pacific Bylaws covering all general aspects of the legalities of running an association updated 9 September 2020.