ABOUT US

- ETHICS & STANDARDS

All MSPA member companies are expected to follow a Code of Ethics.  We also work within a set of Guidelines that have helped to raise the levels of professionalism across the Mystery Shopping industry.  The measures we have taken ensure that our clients and mystery shoppers can be confident that they will be dealt with fairly and ethically when choosing to work with an MSPA member.

MSPA member companies do not charge shoppers to apply with our companies. Over the last several years, there are more and more Non-MSPA companies on the Internet who charge incoming applicants a fee to apply at their websites. In many cases, the fee simply entitles the applicant to gain access to the websites of other mystery shopping companies. There is a wealth of free information available on mystery shopping at www.mspa-ap.org. 

Our site list hundreds of shopping companies where you can apply for free. As a member of MSPA, our companies are not allowed to charge shoppers any fees.

For Members

• MSPA Common Code of Professional Standards and Ethical Conduct Download
• MSPA Violations and Dispute Resolution Process Download

For Mystery Shoppers

• Code of Professional Guidelines and Ethics Agreement for SHOPPERS- download
• Enforcement : violations by Certified Shoppers - download